Say Anything to Anyone, Anywhere – 5 Keys To Successful Cross–Cultural Communication

<p>Acknowledgments xiii</p>
<p>Introduction xv</p>
<p>Key One Create Proactive Cross–Cultural Communication 1</p>
<p>Avoid Reactive Communication</p>
<p>CHAPTER 1 What Makes Cultures So Unique? 3</p>
<p>Differences Are the Spice of Life!</p>
<p>CHAPTER 2 Understanding the Cultural Layer Cake 7</p>
<p>We All Have Layers in Our Cakes</p>
<p>CHAPTER 3 How Many Strikes Are Against You? 19</p>
<p>Managing Preexisting Cultural Perceptions and Misconceptions</p>
<p>CHAPTER 4 Cultural Science 25</p>
<p>How Neurological Development Affects Cultures</p>
<p>CHAPTER 5 The Chicken or the Egg of Culture 31</p>
<p>Which Came First? Climate and Environment or Language and Behavior?</p>
<p>CHAPTER 6 Maximize Effective Communication 35</p>
<p>. . . By Minimizing Ineffective Communication</p>
<p>Key Two Rapport Secrets to Bridge the Cultural Gap 41</p>
<p>In Person, on the Phone, and by E–Mail</p>
<p>CHAPTER 7 It s a Matter of Respect 43</p>
<p>Create Cultural Trust and Understanding</p>
<p>CHAPTER 8 Develop Rapport 47</p>
<p>The Most Important Element in Cross–Cultural Relationships</p>
<p>CHAPTER 9 Adapt Your Style 51</p>
<p>Awareness Is the First Step!</p>
<p>CHAPTER 10 Words, Tonality, and Body Language 59</p>
<p>The Three Methods of Communication</p>
<p>That Vary with Every Culture</p>
<p>CHAPTER 11 Understanding Communication 67</p>
<p>How Do You Describe a Tree?</p>
<p>CHAPTER 12 The Impact of Mother Tongue Languages 71</p>
<p>It All Begins Here</p>
<p>Key Three Organize Productive Interactions 79</p>
<p>Understand Cultural Sensitivities and Avoid Conflict</p>
<p>CHAPTER 13 Multicultural Time Expectations 81</p>
<p>In Time, on Time, or out of Time?</p>
<p>CHAPTER 14 E–Mail Etiquette Is Culturally Sensitive 87</p>
<p>Once It s Sent, It Cannot Be Undone</p>
<p>CHAPTER 15 Triple Cross–Translate 93</p>
<p>Who Wrote These Instructions?</p>
<p>CHAPTER 16 It Takes Two to Collaborate 99</p>
<p>How to Position and Influence</p>
<p>CHAPTER 17 Framing Your Cross–Cultural Communication 107</p>
<p>For Sales, Negotiations, Management, and International Travel</p>
<p>Key Four Strategies for Relationships 119</p>
<p>Cultural Beliefs, Values, and Rules</p>
<p>CHAPTER 18 Context, Perception, and Reality 121</p>
<p>The Cross–Cultural Shortcut </p>
<p>CHAPTER 19 Business and Social Behavioral Styles 129</p>
<p>Where Do You Start?</p>
<p>CHAPTER 20 Understanding Cultural Beliefs, Values, and Rules 139</p>
<p>The Roots of Every Culture</p>
<p>CHAPTER 21 The Cross–Cultural Potter s Wheel 149</p>
<p>Don t Create a Warped Relationship!</p>
<p>Key Five Success Leaves Clues 153</p>
<p>Cultural Clues, Do s, and Taboos</p>
<p>CHAPTER 22 Body Language Gestures to Avoid 155</p>
<p>Keep Your Fingers to Yourself!</p>
<p>CHAPTER 23 Acronyms, Abbreviations, Analogies, Slang, and Sports Jargon 165</p>
<p>Does Anyone Know Where Left Field Is?</p>
<p>CHAPTER 24 Global Etiquette Tips 179</p>
<p>What All Cultures Appreciate No Need to Reinvent the Wheel!</p>
<p>CHAPTER 25 Area–Specific Cultural Clues, Do s, and Taboos 189</p>
<p>For Successful Multicultural Navigation</p>
<p>The Germanic, Scandinavian, and Nordic Cultures</p>
<p>The Asia/Pacific, Chinese, and Japanese Cultures</p>
<p>The English Language Cultures</p>
<p>The Russian, East European, and Slavic Cultures</p>
<p>The Middle East, Arabic, and North African Cultures</p>
<p>The Latin or Romantic Language Cultures</p>
<p>CHAPTER 26 Win–Win Cross–Cultural Communication 211</p>
<p>The Key That Unlocks the Door to Successful Relationships</p>
<p>Cultural Bloopers! 215</p>
<p>CHAPTER 27 The Humorous Faux Pas 217</p>
<p>They Happen in Every Language</p>
<p>CHAPTER 28 Is What You Say What You Mean? 221</p>
<p>Words Don t Always Translate the Way We Want Them To</p>
<p>CHAPTER 29 Paradoxes of the English Language 225</p>
<p>How Can a Wise Man and a Wise</p>
<p>Guy Be Opposites?</p>
<p>About the Author 227</p>
<p>Index 229</p>