Workplace Communication: The Basics, Global Edition

<p>Contents</p> <p>Preface &nbsp;</p> <p>Chapter 1&nbsp; The Keys to Successful Communication: Purpose, Audience, and Tone &nbsp;</p> <p>Purpose &nbsp;</p> <p>Audience &nbsp;</p> <p>Tone &nbsp;</p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 2&nbsp; Workplace Correspondence</p> <p>Memos&nbsp;&nbsp;and E-mails&nbsp;&nbsp;</p> <p>Business Letters</p> <p>Checklist: Evaluating a Memo or E-mail &nbsp;</p> <p>Checklist: Evaluating a Business Letter</p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 3&nbsp;&nbsp; Effective Visuals: Tables, Graphs, Charts, and Illustrations &nbsp;</p> <p>Principles of Effective Visuals &nbsp;</p> <p>Tables &nbsp;</p> <p>Graphs &nbsp;</p> <p>Line Graphs &nbsp;</p> <p>Bar Graphs </p> <p>Charts &nbsp;</p> <p>Flowcharts &nbsp;</p> <p>Organizational Charts &nbsp;</p> <p>Gantt Charts &nbsp;</p> <p>Circle Charts &nbsp;</p> <p>Illustrations &nbsp;</p> <p>Photographs &nbsp;</p> <p>Drawings &nbsp;</p> <p>Diagrams &nbsp;</p> <p>Checklist: Evaluating a Visual &nbsp;</p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 4&nbsp; Short Reports: Page Design, Formats, and Types &nbsp;</p> <p>Page Design &nbsp;</p> <p>Report Formats: Memo, Letter, and Booklet &nbsp;</p> <p>Types of Reports &nbsp;</p> <p>Incident Report &nbsp;</p> <p>Progress Report &nbsp;</p> <p>Recommendation Report &nbsp;</p> <p>Travel Report &nbsp;</p> <p>Exercises &nbsp;</p> <p>Checklist: Evaluating a Memo Report &nbsp;</p> <p>&nbsp;</p> <p>Chapter 5 Summaries &nbsp;</p> <p>Types of Summaries: Descriptive, Informative, and Evaluative &nbsp;</p> <p>Summarizing Print Sources &nbsp;</p> <p>Summarizing Nonprint Sources &nbsp;</p> <p>Checklist:Evaluating a Summary &nbsp;</p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 6&nbsp; Fliers, Brochures, and Newsletters &nbsp;</p> <p>Fliers &nbsp;</p> <p>Checklist: Evaluating a Flier &nbsp;</p> <p>Brochures &nbsp;</p> <p>Checklist: Evaluating a Brochure &nbsp;</p> <p>Newsletters &nbsp;</p> <p>Checklist: Evaluating a Newsletter &nbsp;</p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 7 Instructions and Procedure Descriptions &nbsp;</p> <p>Instructions &nbsp;</p> <p>Procedure Description &nbsp;</p> <p>Avoiding Liability &nbsp;</p> <p>Checklist: Evaluating Instructions and Procedure Descriptions &nbsp;</p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 8&nbsp; Job Application Process: Letter, Résumé, Interview, and Follow-Up &nbsp;</p> <p>Application Letter &nbsp;</p> <p>Résumé &nbsp;</p> <p>Traditional Résumé &nbsp;</p> <p>Scannable Résumé &nbsp;</p> <p>Interview &nbsp;</p> <p>Follow-up &nbsp;</p> <p>Checklist: Evaluating an Application Letter, Résumé, and Follow-Up &nbsp;</p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 9 Oral Presentations: Preparation and Delivery &nbsp;</p> <p>Preparation &nbsp;</p> <p>Preliminaries &nbsp;</p> <p>Rehearsal &nbsp;</p> <p>Delivery &nbsp;</p> <p>Introductions and Conclusions &nbsp;</p> <p>Vocal Factors &nbsp;</p> <p>Physical Factors &nbsp;</p> <p>Eye Contact &nbsp;</p> <p>Presentation Aids &nbsp;</p> <p>Checklist: Evaluating a Public Speaker &nbsp;</p> <p>Enthusiasm &nbsp;</p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 10 Proposals &nbsp;</p> <p>Solicited Proposals &nbsp;</p> <p>Unsolicited Proposals &nbsp;</p> <p>Internal and External Proposals &nbsp;</p> <p>Formats of Proposals &nbsp;</p> <p>Objectives of Proposals &nbsp;</p> <p>Checklist: Evaluating a Proposal </p> <p>Exercises &nbsp;</p> <p>&nbsp;</p> <p>Chapter 11 Long Reports: Format, Collaboration, and Documentation </p> <p>Format &nbsp;</p> <p>Transmittal Document &nbsp;</p> <p>Title Page &nbsp;</p> <p>Abstract &nbsp;</p> <p>Table of Contents &nbsp;</p> <p>List of Illustrations &nbsp;</p> <p>Glossary &nbsp;</p> <p>Text &nbsp;</p> <p>Visuals &nbsp;</p> <p>Pagination &nbsp;</p> <p>Collaboration &nbsp;</p> <p>Documentation &nbsp;</p> <p>Bibliography &nbsp;</p> <p>Parenthetical Citations &nbsp;</p> <p>Checklist: Evaluating a Long Report &nbsp;</p> <p>Exercises &nbsp;</p>